General conditions of sale and use of the site rotaryfleurus.be
Version of 07/08/2026
1. Seller identification
The website www.rotaryfleurus.be (hereinafter referred to as "the Site") is published by:
- Rotary Club Fleurus-Aéropole
- Head office: Chée de Charleroi 164, 6220 Fleurus
- Contact email address: info@rotaryfleurus.be
Hereinafter referred to as "the Club", "we", "our" or "the Organizer".
2. Purpose and scope
These general conditions (hereinafter referred to as "the GTC") aim to define the rights and obligations of the parties in the context of the remote sale, via the Site, of tickets for events organized by the Club (races, dinners, evenings, raffles, charitable activities, etc.) and various items (goodies, clothing, promotional items), hereinafter collectively referred to as "Products".
Any order placed on the Site implies prior consultation and unconditional acceptance of these GTC by the buyer (hereinafter referred to as "the Client" or "the User"). Checking the box provided for this purpose during the order, or completing a payment, constitutes full acceptance of these GTC.
The Club reserves the right to adapt or modify these GTC at any time. The applicable version is the one in effect at the time of the order.
The proceeds generated from the sale of the Products are, unless otherwise stated on the page of the relevant event, allocated to funding the Club's charitable and humanitarian actions, in accordance with its social purpose.
3. Products and services offered
3.1. Event Ticketing
The Site allows the purchase of tickets or registrations granting access to events organized by the Club on a specific date and location (for example, a race, a dinner, or a gala evening). Each ticket specifies, on the event page, the date, time, location, price, and included services (access, meals, race number, additional activities, etc.).
3.2. Items and Merchandise
The Site may also offer physical items for sale (clothing, objects, charitable products). The essential characteristics of these items (description, price, availability) are presented on the corresponding product sheet.
3.3. Donations
The Site may offer, separately from the sale of Products, the possibility to make a voluntary donation for the benefit of the Club or the associations it supports. Donations do not constitute a purchase under these General Terms and Conditions and do not entitle the donor to any compensation or right of withdrawal.
4. Prices
The prices of the Products are indicated in euros (€), all taxes included where applicable. VAT may not be applicable depending on the nature of the activity concerned; the applicable regime is specified, if necessary, on the order page.
Differentiated rates (for example, "pre-sale" or "early bird" rates, reduced rates, children's rates) may be offered for a limited time, clearly indicated on the event page. The applicable rate is the one in effect at the time of order confirmation.
The processing fees for online payment, if applicable, are indicated before the final confirmation of the order.
5. Order
To place an order, the Customer follows the purchasing process offered on the Site: selection of the Product, indication of quantities or options, entry of contact details, choice of payment method, verification of the summary, and then validation and payment.
The Customer is required to verify the accuracy of the information entered (identity, contact details, quantities, options) before validating their order. The Club cannot be held responsible for any input error attributable to the Customer.
The order is only considered final upon receipt by the Customer of a confirmation email summarizing the elements of the order, and after the actual collection of payment.
The Club reserves the right to refuse or cancel any order in case of reasonable doubt of fraud, manifest pricing error or availability, or non-compliance with these General Terms and Conditions, with notification to the Customer and refund of any amounts possibly collected.
6. Payment
Payment is made online, using the payment methods offered on the Site (credit card, bank transfer, Bancontact, or any other method indicated at the time of the order), via a secure third-party payment provider.
The Club does not store or directly process payment data (card numbers, etc.), as these are managed exclusively by the payment provider, in compliance with applicable security standards (notably the PCI-DSS standard).
The order is only validated after confirmation of payment by the payment provider.
7. Confirmation and issuance of tickets
For event tickets, the order confirmation and/or the electronic ticket (with, if applicable, a code or a QR code) are sent to the Client by email to the address provided at the time of the order. It is the Client's responsibility to verify the proper receipt of this email, including in their spam folders, and to report any anomalies to the Club without delay.
For physical items, the terms of delivery or shipping (in-store pickup, postal delivery) are specified on the product sheet or at the time of the order. The indicated timeframes are given as a guideline.
8. Right of withdrawal
Purchases of physical items: in accordance with Book VI of the Belgian Code of Economic Law, the consumer Client has, unless legally exempt, a period of 14 calendar days from the receipt of the goods to exercise their right of withdrawal, without having to justify a reason or incur penalties, except, if applicable, for return shipping costs.
Event tickets: in accordance with Article VI.53, 12° of the Code of Economic Law, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering, or leisure services to be provided on a specific date or during a specific period. Tickets and registrations for an event (race, dinner, party, etc.) organized on a specific date are therefore, unless otherwise stated, excluded from the legal right of withdrawal. The cancellation or refund conditions applicable to these tickets are described in Article 9 below.
9. Cancellation, modification, and refund
9.1. Cancellation at the Client's initiative
Unless otherwise stated on the event page (for example, a specific refund policy), event tickets are neither refundable nor exchangeable once the order is confirmed, considering the exclusion of the right of withdrawal provided for in Article 8. The Club may, at its discretion and on a case-by-case basis, accept a ticket transfer to a third party or an exceptional refund, particularly in cases of duly justified force majeure.
9.2. Cancellation, postponement or modification initiated by the Club
If the Club is forced to cancel, postpone or substantially modify an event (weather conditions, decision by authorities, force majeure, insufficient number of participants, etc.), the affected Customers will be informed as soon as possible by email. Depending on the case, the Club will offer:
- a full refund of the ticket; or
- its postponement to a later date of the event; or
- a credit valid for a future event of the Club.
The payment processing fees possibly retained by the payment provider are, unless otherwise agreed, not refundable by the Club.
9.3. Physical items
A defective, damaged, or non-compliant physical item can be returned under the legal warranty conditions and will result in a refund or exchange, upon presentation of proof of purchase, by contacting the Club at the address indicated in Article 1.
10. Delivery
For physical items that require shipping, delivery is made to the address provided by the Client at the time of the order. The indicated timeframes are indicative; in case of significant delay, the Client may contact the Club. Any delivery fees are indicated before the order is confirmed.
The Club cannot be held responsible for the consequences of an incorrect delivery address provided by the Client.
11. Legal Warranty of Conformity
For physical items sold to consumers, the Club remains bound by the legal warranties of conformity provided by the Economic Law Code and the Belgian Civil Code. Any claims in this regard can be sent by email to the contact address indicated in Article 1.
12. Liability
12.1. Events Organized by the Club
The Club makes reasonable efforts to ensure the smooth running of the events it organizes and to guarantee, as far as possible, the safety of participants. Participation in certain events (notably sports) nevertheless involves an inherent risk associated with the activity, which the participant accepts knowingly.
For sports activities (running, walking, etc.), the Club recommends that each participant ensure their physical ability to participate and, if applicable, have a medical certificate or adequate insurance coverage. [specify here the insurance taken out by the Club for the event, if applicable: e.g. organizer's civil liability insurance and/or participants' personal accident insurance]
The Club cannot be held responsible for damages resulting from a case of force majeure, due to a third party, or a fault of the participant themselves (failure to comply with safety instructions, concealment of a medical contraindication, etc.).
12.2. Availability and operation of the Site
The Club makes every effort to ensure access and proper functioning of the Site, without guaranteeing continuous availability or the absence of errors. The Club cannot be held responsible for interruptions, technical malfunctions, or data losses related to the Site or third-party services (hosting provider, payment service provider).
Within the limits permitted by law, the Club's liability can only be engaged in the case of fault, fraud, or gross negligence attributable to it, and will, if applicable, be limited to the amount actually paid by the Client for the relevant order.
13. Intellectual property
All elements of the Site (texts, logos, visuals, layout, structure) are protected by intellectual property law. The name, logo, and emblem "Rotary" are the property of Rotary International and are used by the Club in accordance with the brand usage rules set by Rotary International.
Any reproduction, representation, or exploitation, in whole or in part, of the content of the Site, for purposes other than strictly personal, without prior authorization, is prohibited.
14. Protection of personal data
The Club processes the personal data provided by the Client (identity, contact details, order data, and, where applicable, payment data managed by the third-party provider) as part of the management of orders, the relationship with the Client, the organization of events, and, subject to the required consent, communications related to the activities of the Club, in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
The data is retained for the duration necessary for the purposes pursued, plus the legal retention periods (notably accounting and tax-related). The Client has the right to access, rectify, erase, limit, object to, and port their data, which they can exercise by contacting the Club at the address indicated in Article 1. The Client also has the right to lodge a complaint with the Belgian Data Protection Authority (www.autoriteprotectiondonnees.be).
For more details, the Client is invited to consult the privacy policy available on the Site.
15. Complaints and dispute resolution
For any questions or complaints regarding an order, the Client can contact the Club at the email address indicated in Article 1. The Club will strive to provide a response within a reasonable timeframe.
In the event of a dispute not resolved amicably, the consumer Client may resort to the European Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, or contact the competent consumer mediation service in Belgium.
16. Force majeure
None of the parties shall be held liable for the non-performance or delay in the performance of any of its obligations resulting from a force majeure event, such as, in particular: natural disaster, pandemic, decision of a public authority, strike, major computer failure, or any other event reasonably beyond the control of the concerned party.
17. Applicable law and competent jurisdiction
These General Terms and Conditions are subject to Belgian law. In the event of a dispute, and in the absence of an amicable resolution, the courts of the judicial district of the Club's registered office shall have exclusive jurisdiction, without prejudice to any mandatory consumer protection provisions that may apply.
18. Miscellaneous provisions
If any of the clauses of these General Terms and Conditions were to be declared null or unenforceable, the other clauses shall remain fully applicable.
The fact that the Club does not invoke at any given time any of these General Terms and Conditions cannot be interpreted as a waiver of its right to invoke them later.
For any questions regarding these General Terms and Conditions, the Client may contact the Club at the address indicated in Article 1.
General conditions of sale and use of the site rotaryfleurus.be
Version of 07/08/2026
1. Seller identification
The website www.rotaryfleurus.be (hereinafter referred to as "the Site") is published by:
- Rotary Club Fleurus-Aéropole
- Head office: Chée de Charleroi 164, 6220 Fleurus
- Contact email address: info@rotaryfleurus.be
Hereinafter referred to as "the Club", "we", "our" or "the Organizer".
2. Purpose and scope
These general conditions (hereinafter referred to as "the GTC") aim to define the rights and obligations of the parties in the context of the remote sale, via the Site, of tickets for events organized by the Club (races, dinners, evenings, raffles, charitable activities, etc.) and various items (goodies, clothing, promotional items), hereinafter collectively referred to as "Products".
Any order placed on the Site implies prior consultation and unconditional acceptance of these GTC by the buyer (hereinafter referred to as "the Client" or "the User"). Checking the box provided for this purpose during the order, or completing a payment, constitutes full acceptance of these GTC.
The Club reserves the right to adapt or modify these GTC at any time. The applicable version is the one in effect at the time of the order.
The proceeds generated from the sale of the Products are, unless otherwise stated on the page of the relevant event, allocated to funding the Club's charitable and humanitarian actions, in accordance with its social purpose.
3. Products and services offered
3.1. Event Ticketing
The Site allows the purchase of tickets or registrations granting access to events organized by the Club on a specific date and location (for example, a race, a dinner, or a gala evening). Each ticket specifies, on the event page, the date, time, location, price, and included services (access, meals, race number, additional activities, etc.).
3.2. Items and Merchandise
The Site may also offer physical items for sale (clothing, objects, charitable products). The essential characteristics of these items (description, price, availability) are presented on the corresponding product sheet.
3.3. Donations
The Site may offer, separately from the sale of Products, the possibility to make a voluntary donation for the benefit of the Club or the associations it supports. Donations do not constitute a purchase under these General Terms and Conditions and do not entitle the donor to any compensation or right of withdrawal.
4. Prices
The prices of the Products are indicated in euros (€), all taxes included where applicable. VAT may not be applicable depending on the nature of the activity concerned; the applicable regime is specified, if necessary, on the order page.
Differentiated rates (for example, "pre-sale" or "early bird" rates, reduced rates, children's rates) may be offered for a limited time, clearly indicated on the event page. The applicable rate is the one in effect at the time of order confirmation.
The processing fees for online payment, if applicable, are indicated before the final confirmation of the order.
5. Order
To place an order, the Customer follows the purchasing process offered on the Site: selection of the Product, indication of quantities or options, entry of contact details, choice of payment method, verification of the summary, and then validation and payment.
The Customer is required to verify the accuracy of the information entered (identity, contact details, quantities, options) before validating their order. The Club cannot be held responsible for any input error attributable to the Customer.
The order is only considered final upon receipt by the Customer of a confirmation email summarizing the elements of the order, and after the actual collection of payment.
The Club reserves the right to refuse or cancel any order in case of reasonable doubt of fraud, manifest pricing error or availability, or non-compliance with these General Terms and Conditions, with notification to the Customer and refund of any amounts possibly collected.
6. Payment
Payment is made online, using the payment methods offered on the Site (credit card, bank transfer, Bancontact, or any other method indicated at the time of the order), via a secure third-party payment provider.
The Club does not store or directly process payment data (card numbers, etc.), as these are managed exclusively by the payment provider, in compliance with applicable security standards (notably the PCI-DSS standard).
The order is only validated after confirmation of payment by the payment provider.
7. Confirmation and issuance of tickets
For event tickets, the order confirmation and/or the electronic ticket (with, if applicable, a code or a QR code) are sent to the Client by email to the address provided at the time of the order. It is the Client's responsibility to verify the proper receipt of this email, including in their spam folders, and to report any anomalies to the Club without delay.
For physical items, the terms of delivery or shipping (in-store pickup, postal delivery) are specified on the product sheet or at the time of the order. The indicated timeframes are given as a guideline.
8. Right of withdrawal
Purchases of physical items: in accordance with Book VI of the Belgian Code of Economic Law, the consumer Client has, unless legally exempt, a period of 14 calendar days from the receipt of the goods to exercise their right of withdrawal, without having to justify a reason or incur penalties, except, if applicable, for return shipping costs.
Event tickets: in accordance with Article VI.53, 12° of the Code of Economic Law, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering, or leisure services to be provided on a specific date or during a specific period. Tickets and registrations for an event (race, dinner, party, etc.) organized on a specific date are therefore, unless otherwise stated, excluded from the legal right of withdrawal. The cancellation or refund conditions applicable to these tickets are described in Article 9 below.
9. Cancellation, modification, and refund
9.1. Cancellation at the Client's initiative
Unless otherwise stated on the event page (for example, a specific refund policy), event tickets are neither refundable nor exchangeable once the order is confirmed, considering the exclusion of the right of withdrawal provided for in Article 8. The Club may, at its discretion and on a case-by-case basis, accept a ticket transfer to a third party or an exceptional refund, particularly in cases of duly justified force majeure.
9.2. Cancellation, postponement or modification initiated by the Club
If the Club is forced to cancel, postpone or substantially modify an event (weather conditions, decision by authorities, force majeure, insufficient number of participants, etc.), the affected Customers will be informed as soon as possible by email. Depending on the case, the Club will offer:
- a full refund of the ticket; or
- its postponement to a later date of the event; or
- a credit valid for a future event of the Club.
The payment processing fees possibly retained by the payment provider are, unless otherwise agreed, not refundable by the Club.
9.3. Physical items
A defective, damaged, or non-compliant physical item can be returned under the legal warranty conditions and will result in a refund or exchange, upon presentation of proof of purchase, by contacting the Club at the address indicated in Article 1.
10. Delivery
For physical items that require shipping, delivery is made to the address provided by the Client at the time of the order. The indicated timeframes are indicative; in case of significant delay, the Client may contact the Club. Any delivery fees are indicated before the order is confirmed.
The Club cannot be held responsible for the consequences of an incorrect delivery address provided by the Client.
11. Legal Warranty of Conformity
For physical items sold to consumers, the Club remains bound by the legal warranties of conformity provided by the Economic Law Code and the Belgian Civil Code. Any claims in this regard can be sent by email to the contact address indicated in Article 1.
12. Liability
12.1. Events Organized by the Club
The Club makes reasonable efforts to ensure the smooth running of the events it organizes and to guarantee, as far as possible, the safety of participants. Participation in certain events (notably sports) nevertheless involves an inherent risk associated with the activity, which the participant accepts knowingly.
For sports activities (running, walking, etc.), the Club recommends that each participant ensure their physical ability to participate and, if applicable, have a medical certificate or adequate insurance coverage. [specify here the insurance taken out by the Club for the event, if applicable: e.g. organizer's civil liability insurance and/or participants' personal accident insurance]
The Club cannot be held responsible for damages resulting from a case of force majeure, due to a third party, or a fault of the participant themselves (failure to comply with safety instructions, concealment of a medical contraindication, etc.).
12.2. Availability and operation of the Site
The Club makes every effort to ensure access and proper functioning of the Site, without guaranteeing continuous availability or the absence of errors. The Club cannot be held responsible for interruptions, technical malfunctions, or data losses related to the Site or third-party services (hosting provider, payment service provider).
Within the limits permitted by law, the Club's liability can only be engaged in the case of fault, fraud, or gross negligence attributable to it, and will, if applicable, be limited to the amount actually paid by the Client for the relevant order.
13. Intellectual property
All elements of the Site (texts, logos, visuals, layout, structure) are protected by intellectual property law. The name, logo, and emblem "Rotary" are the property of Rotary International and are used by the Club in accordance with the brand usage rules set by Rotary International.
Any reproduction, representation, or exploitation, in whole or in part, of the content of the Site, for purposes other than strictly personal, without prior authorization, is prohibited.
14. Protection of personal data
The Club processes the personal data provided by the Client (identity, contact details, order data, and, where applicable, payment data managed by the third-party provider) as part of the management of orders, the relationship with the Client, the organization of events, and, subject to the required consent, communications related to the activities of the Club, in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
The data is retained for the duration necessary for the purposes pursued, plus the legal retention periods (notably accounting and tax-related). The Client has the right to access, rectify, erase, limit, object to, and port their data, which they can exercise by contacting the Club at the address indicated in Article 1. The Client also has the right to lodge a complaint with the Belgian Data Protection Authority (www.autoriteprotectiondonnees.be).
For more details, the Client is invited to consult the privacy policy available on the Site.
15. Complaints and dispute resolution
For any questions or complaints regarding an order, the Client can contact the Club at the email address indicated in Article 1. The Club will strive to provide a response within a reasonable timeframe.
In the event of a dispute not resolved amicably, the consumer Client may resort to the European Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, or contact the competent consumer mediation service in Belgium.
16. Force majeure
None of the parties shall be held liable for the non-performance or delay in the performance of any of its obligations resulting from a force majeure event, such as, in particular: natural disaster, pandemic, decision of a public authority, strike, major computer failure, or any other event reasonably beyond the control of the concerned party.
17. Applicable law and competent jurisdiction
These General Terms and Conditions are subject to Belgian law. In the event of a dispute, and in the absence of an amicable resolution, the courts of the judicial district of the Club's registered office shall have exclusive jurisdiction, without prejudice to any mandatory consumer protection provisions that may apply.
18. Miscellaneous provisions
If any of the clauses of these General Terms and Conditions were to be declared null or unenforceable, the other clauses shall remain fully applicable.
The fact that the Club does not invoke at any given time any of these General Terms and Conditions cannot be interpreted as a waiver of its right to invoke them later.
For any questions regarding these General Terms and Conditions, the Client may contact the Club at the address indicated in Article 1.
General conditions of sale and use of the site rotaryfleurus.be
Version of 07/08/2026
1. Seller identification
The website www.rotaryfleurus.be (hereinafter referred to as "the Site") is published by:
- Rotary Club Fleurus-Aéropole
- Head office: Chée de Charleroi 164, 6220 Fleurus
- Contact email address: info@rotaryfleurus.be
Hereinafter referred to as "the Club", "we", "our" or "the Organizer".
2. Purpose and scope
These general conditions (hereinafter referred to as "the GTC") aim to define the rights and obligations of the parties in the context of the remote sale, via the Site, of tickets for events organized by the Club (races, dinners, evenings, raffles, charitable activities, etc.) and various items (goodies, clothing, promotional items), hereinafter collectively referred to as "Products".
Any order placed on the Site implies prior consultation and unconditional acceptance of these GTC by the buyer (hereinafter referred to as "the Client" or "the User"). Checking the box provided for this purpose during the order, or completing a payment, constitutes full acceptance of these GTC.
The Club reserves the right to adapt or modify these GTC at any time. The applicable version is the one in effect at the time of the order.
The proceeds generated from the sale of the Products are, unless otherwise stated on the page of the relevant event, allocated to funding the Club's charitable and humanitarian actions, in accordance with its social purpose.
3. Products and services offered
3.1. Event Ticketing
The Site allows the purchase of tickets or registrations granting access to events organized by the Club on a specific date and location (for example, a race, a dinner, or a gala evening). Each ticket specifies, on the event page, the date, time, location, price, and included services (access, meals, race number, additional activities, etc.).
3.2. Items and Merchandise
The Site may also offer physical items for sale (clothing, objects, charitable products). The essential characteristics of these items (description, price, availability) are presented on the corresponding product sheet.
3.3. Donations
The Site may offer, separately from the sale of Products, the possibility to make a voluntary donation for the benefit of the Club or the associations it supports. Donations do not constitute a purchase under these General Terms and Conditions and do not entitle the donor to any compensation or right of withdrawal.
4. Prices
The prices of the Products are indicated in euros (€), all taxes included where applicable. VAT may not be applicable depending on the nature of the activity concerned; the applicable regime is specified, if necessary, on the order page.
Differentiated rates (for example, "pre-sale" or "early bird" rates, reduced rates, children's rates) may be offered for a limited time, clearly indicated on the event page. The applicable rate is the one in effect at the time of order confirmation.
The processing fees for online payment, if applicable, are indicated before the final confirmation of the order.
5. Order
To place an order, the Customer follows the purchasing process offered on the Site: selection of the Product, indication of quantities or options, entry of contact details, choice of payment method, verification of the summary, and then validation and payment.
The Customer is required to verify the accuracy of the information entered (identity, contact details, quantities, options) before validating their order. The Club cannot be held responsible for any input error attributable to the Customer.
The order is only considered final upon receipt by the Customer of a confirmation email summarizing the elements of the order, and after the actual collection of payment.
The Club reserves the right to refuse or cancel any order in case of reasonable doubt of fraud, manifest pricing error or availability, or non-compliance with these General Terms and Conditions, with notification to the Customer and refund of any amounts possibly collected.
6. Payment
Payment is made online, using the payment methods offered on the Site (credit card, bank transfer, Bancontact, or any other method indicated at the time of the order), via a secure third-party payment provider.
The Club does not store or directly process payment data (card numbers, etc.), as these are managed exclusively by the payment provider, in compliance with applicable security standards (notably the PCI-DSS standard).
The order is only validated after confirmation of payment by the payment provider.
7. Confirmation and issuance of tickets
For event tickets, the order confirmation and/or the electronic ticket (with, if applicable, a code or a QR code) are sent to the Client by email to the address provided at the time of the order. It is the Client's responsibility to verify the proper receipt of this email, including in their spam folders, and to report any anomalies to the Club without delay.
For physical items, the terms of delivery or shipping (in-store pickup, postal delivery) are specified on the product sheet or at the time of the order. The indicated timeframes are given as a guideline.
8. Right of withdrawal
Purchases of physical items: in accordance with Book VI of the Belgian Code of Economic Law, the consumer Client has, unless legally exempt, a period of 14 calendar days from the receipt of the goods to exercise their right of withdrawal, without having to justify a reason or incur penalties, except, if applicable, for return shipping costs.
Event tickets: in accordance with Article VI.53, 12° of the Code of Economic Law, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering, or leisure services to be provided on a specific date or during a specific period. Tickets and registrations for an event (race, dinner, party, etc.) organized on a specific date are therefore, unless otherwise stated, excluded from the legal right of withdrawal. The cancellation or refund conditions applicable to these tickets are described in Article 9 below.
9. Cancellation, modification, and refund
9.1. Cancellation at the Client's initiative
Unless otherwise stated on the event page (for example, a specific refund policy), event tickets are neither refundable nor exchangeable once the order is confirmed, considering the exclusion of the right of withdrawal provided for in Article 8. The Club may, at its discretion and on a case-by-case basis, accept a ticket transfer to a third party or an exceptional refund, particularly in cases of duly justified force majeure.
9.2. Cancellation, postponement or modification initiated by the Club
If the Club is forced to cancel, postpone or substantially modify an event (weather conditions, decision by authorities, force majeure, insufficient number of participants, etc.), the affected Customers will be informed as soon as possible by email. Depending on the case, the Club will offer:
- a full refund of the ticket; or
- its postponement to a later date of the event; or
- a credit valid for a future event of the Club.
The payment processing fees possibly retained by the payment provider are, unless otherwise agreed, not refundable by the Club.
9.3. Physical items
A defective, damaged, or non-compliant physical item can be returned under the legal warranty conditions and will result in a refund or exchange, upon presentation of proof of purchase, by contacting the Club at the address indicated in Article 1.
10. Delivery
For physical items that require shipping, delivery is made to the address provided by the Client at the time of the order. The indicated timeframes are indicative; in case of significant delay, the Client may contact the Club. Any delivery fees are indicated before the order is confirmed.
The Club cannot be held responsible for the consequences of an incorrect delivery address provided by the Client.
11. Legal Warranty of Conformity
For physical items sold to consumers, the Club remains bound by the legal warranties of conformity provided by the Economic Law Code and the Belgian Civil Code. Any claims in this regard can be sent by email to the contact address indicated in Article 1.
12. Liability
12.1. Events Organized by the Club
The Club makes reasonable efforts to ensure the smooth running of the events it organizes and to guarantee, as far as possible, the safety of participants. Participation in certain events (notably sports) nevertheless involves an inherent risk associated with the activity, which the participant accepts knowingly.
For sports activities (running, walking, etc.), the Club recommends that each participant ensure their physical ability to participate and, if applicable, have a medical certificate or adequate insurance coverage. [specify here the insurance taken out by the Club for the event, if applicable: e.g. organizer's civil liability insurance and/or participants' personal accident insurance]
The Club cannot be held responsible for damages resulting from a case of force majeure, due to a third party, or a fault of the participant themselves (failure to comply with safety instructions, concealment of a medical contraindication, etc.).
12.2. Availability and operation of the Site
The Club makes every effort to ensure access and proper functioning of the Site, without guaranteeing continuous availability or the absence of errors. The Club cannot be held responsible for interruptions, technical malfunctions, or data losses related to the Site or third-party services (hosting provider, payment service provider).
Within the limits permitted by law, the Club's liability can only be engaged in the case of fault, fraud, or gross negligence attributable to it, and will, if applicable, be limited to the amount actually paid by the Client for the relevant order.
13. Intellectual property
All elements of the Site (texts, logos, visuals, layout, structure) are protected by intellectual property law. The name, logo, and emblem "Rotary" are the property of Rotary International and are used by the Club in accordance with the brand usage rules set by Rotary International.
Any reproduction, representation, or exploitation, in whole or in part, of the content of the Site, for purposes other than strictly personal, without prior authorization, is prohibited.
14. Protection of personal data
The Club processes the personal data provided by the Client (identity, contact details, order data, and, where applicable, payment data managed by the third-party provider) as part of the management of orders, the relationship with the Client, the organization of events, and, subject to the required consent, communications related to the activities of the Club, in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
The data is retained for the duration necessary for the purposes pursued, plus the legal retention periods (notably accounting and tax-related). The Client has the right to access, rectify, erase, limit, object to, and port their data, which they can exercise by contacting the Club at the address indicated in Article 1. The Client also has the right to lodge a complaint with the Belgian Data Protection Authority (www.autoriteprotectiondonnees.be).
For more details, the Client is invited to consult the privacy policy available on the Site.
15. Complaints and dispute resolution
For any questions or complaints regarding an order, the Client can contact the Club at the email address indicated in Article 1. The Club will strive to provide a response within a reasonable timeframe.
In the event of a dispute not resolved amicably, the consumer Client may resort to the European Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, or contact the competent consumer mediation service in Belgium.
16. Force majeure
None of the parties shall be held liable for the non-performance or delay in the performance of any of its obligations resulting from a force majeure event, such as, in particular: natural disaster, pandemic, decision of a public authority, strike, major computer failure, or any other event reasonably beyond the control of the concerned party.
17. Applicable law and competent jurisdiction
These General Terms and Conditions are subject to Belgian law. In the event of a dispute, and in the absence of an amicable resolution, the courts of the judicial district of the Club's registered office shall have exclusive jurisdiction, without prejudice to any mandatory consumer protection provisions that may apply.
18. Miscellaneous provisions
If any of the clauses of these General Terms and Conditions were to be declared null or unenforceable, the other clauses shall remain fully applicable.
The fact that the Club does not invoke at any given time any of these General Terms and Conditions cannot be interpreted as a waiver of its right to invoke them later.
For any questions regarding these General Terms and Conditions, the Client may contact the Club at the address indicated in Article 1.
General conditions of sale and use of the site rotaryfleurus.be
Version of 07/08/2026
1. Seller identification
The website www.rotaryfleurus.be (hereinafter referred to as "the Site") is published by:
- Rotary Club Fleurus-Aéropole
- Head office: Chée de Charleroi 164, 6220 Fleurus
- Contact email address: info@rotaryfleurus.be
Hereinafter referred to as "the Club", "we", "our" or "the Organizer".
2. Purpose and scope
These general conditions (hereinafter referred to as "the GTC") aim to define the rights and obligations of the parties in the context of the remote sale, via the Site, of tickets for events organized by the Club (races, dinners, evenings, raffles, charitable activities, etc.) and various items (goodies, clothing, promotional items), hereinafter collectively referred to as "Products".
Any order placed on the Site implies prior consultation and unconditional acceptance of these GTC by the buyer (hereinafter referred to as "the Client" or "the User"). Checking the box provided for this purpose during the order, or completing a payment, constitutes full acceptance of these GTC.
The Club reserves the right to adapt or modify these GTC at any time. The applicable version is the one in effect at the time of the order.
The proceeds generated from the sale of the Products are, unless otherwise stated on the page of the relevant event, allocated to funding the Club's charitable and humanitarian actions, in accordance with its social purpose.
3. Products and services offered
3.1. Event Ticketing
The Site allows the purchase of tickets or registrations granting access to events organized by the Club on a specific date and location (for example, a race, a dinner, or a gala evening). Each ticket specifies, on the event page, the date, time, location, price, and included services (access, meals, race number, additional activities, etc.).
3.2. Items and Merchandise
The Site may also offer physical items for sale (clothing, objects, charitable products). The essential characteristics of these items (description, price, availability) are presented on the corresponding product sheet.
3.3. Donations
The Site may offer, separately from the sale of Products, the possibility to make a voluntary donation for the benefit of the Club or the associations it supports. Donations do not constitute a purchase under these General Terms and Conditions and do not entitle the donor to any compensation or right of withdrawal.
4. Prices
The prices of the Products are indicated in euros (€), all taxes included where applicable. VAT may not be applicable depending on the nature of the activity concerned; the applicable regime is specified, if necessary, on the order page.
Differentiated rates (for example, "pre-sale" or "early bird" rates, reduced rates, children's rates) may be offered for a limited time, clearly indicated on the event page. The applicable rate is the one in effect at the time of order confirmation.
The processing fees for online payment, if applicable, are indicated before the final confirmation of the order.
5. Order
To place an order, the Customer follows the purchasing process offered on the Site: selection of the Product, indication of quantities or options, entry of contact details, choice of payment method, verification of the summary, and then validation and payment.
The Customer is required to verify the accuracy of the information entered (identity, contact details, quantities, options) before validating their order. The Club cannot be held responsible for any input error attributable to the Customer.
The order is only considered final upon receipt by the Customer of a confirmation email summarizing the elements of the order, and after the actual collection of payment.
The Club reserves the right to refuse or cancel any order in case of reasonable doubt of fraud, manifest pricing error or availability, or non-compliance with these General Terms and Conditions, with notification to the Customer and refund of any amounts possibly collected.
6. Payment
Payment is made online, using the payment methods offered on the Site (credit card, bank transfer, Bancontact, or any other method indicated at the time of the order), via a secure third-party payment provider.
The Club does not store or directly process payment data (card numbers, etc.), as these are managed exclusively by the payment provider, in compliance with applicable security standards (notably the PCI-DSS standard).
The order is only validated after confirmation of payment by the payment provider.
7. Confirmation and issuance of tickets
For event tickets, the order confirmation and/or the electronic ticket (with, if applicable, a code or a QR code) are sent to the Client by email to the address provided at the time of the order. It is the Client's responsibility to verify the proper receipt of this email, including in their spam folders, and to report any anomalies to the Club without delay.
For physical items, the terms of delivery or shipping (in-store pickup, postal delivery) are specified on the product sheet or at the time of the order. The indicated timeframes are given as a guideline.
8. Right of withdrawal
Purchases of physical items: in accordance with Book VI of the Belgian Code of Economic Law, the consumer Client has, unless legally exempt, a period of 14 calendar days from the receipt of the goods to exercise their right of withdrawal, without having to justify a reason or incur penalties, except, if applicable, for return shipping costs.
Event tickets: in accordance with Article VI.53, 12° of the Code of Economic Law, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering, or leisure services to be provided on a specific date or during a specific period. Tickets and registrations for an event (race, dinner, party, etc.) organized on a specific date are therefore, unless otherwise stated, excluded from the legal right of withdrawal. The cancellation or refund conditions applicable to these tickets are described in Article 9 below.
9. Cancellation, modification, and refund
9.1. Cancellation at the Client's initiative
Unless otherwise stated on the event page (for example, a specific refund policy), event tickets are neither refundable nor exchangeable once the order is confirmed, considering the exclusion of the right of withdrawal provided for in Article 8. The Club may, at its discretion and on a case-by-case basis, accept a ticket transfer to a third party or an exceptional refund, particularly in cases of duly justified force majeure.
9.2. Cancellation, postponement or modification initiated by the Club
If the Club is forced to cancel, postpone or substantially modify an event (weather conditions, decision by authorities, force majeure, insufficient number of participants, etc.), the affected Customers will be informed as soon as possible by email. Depending on the case, the Club will offer:
- a full refund of the ticket; or
- its postponement to a later date of the event; or
- a credit valid for a future event of the Club.
The payment processing fees possibly retained by the payment provider are, unless otherwise agreed, not refundable by the Club.
9.3. Physical items
A defective, damaged, or non-compliant physical item can be returned under the legal warranty conditions and will result in a refund or exchange, upon presentation of proof of purchase, by contacting the Club at the address indicated in Article 1.
10. Delivery
For physical items that require shipping, delivery is made to the address provided by the Client at the time of the order. The indicated timeframes are indicative; in case of significant delay, the Client may contact the Club. Any delivery fees are indicated before the order is confirmed.
The Club cannot be held responsible for the consequences of an incorrect delivery address provided by the Client.
11. Legal Warranty of Conformity
For physical items sold to consumers, the Club remains bound by the legal warranties of conformity provided by the Economic Law Code and the Belgian Civil Code. Any claims in this regard can be sent by email to the contact address indicated in Article 1.
12. Liability
12.1. Events Organized by the Club
The Club makes reasonable efforts to ensure the smooth running of the events it organizes and to guarantee, as far as possible, the safety of participants. Participation in certain events (notably sports) nevertheless involves an inherent risk associated with the activity, which the participant accepts knowingly.
For sports activities (running, walking, etc.), the Club recommends that each participant ensure their physical ability to participate and, if applicable, have a medical certificate or adequate insurance coverage. [specify here the insurance taken out by the Club for the event, if applicable: e.g. organizer's civil liability insurance and/or participants' personal accident insurance]
The Club cannot be held responsible for damages resulting from a case of force majeure, due to a third party, or a fault of the participant themselves (failure to comply with safety instructions, concealment of a medical contraindication, etc.).
12.2. Availability and operation of the Site
The Club makes every effort to ensure access and proper functioning of the Site, without guaranteeing continuous availability or the absence of errors. The Club cannot be held responsible for interruptions, technical malfunctions, or data losses related to the Site or third-party services (hosting provider, payment service provider).
Within the limits permitted by law, the Club's liability can only be engaged in the case of fault, fraud, or gross negligence attributable to it, and will, if applicable, be limited to the amount actually paid by the Client for the relevant order.
13. Intellectual property
All elements of the Site (texts, logos, visuals, layout, structure) are protected by intellectual property law. The name, logo, and emblem "Rotary" are the property of Rotary International and are used by the Club in accordance with the brand usage rules set by Rotary International.
Any reproduction, representation, or exploitation, in whole or in part, of the content of the Site, for purposes other than strictly personal, without prior authorization, is prohibited.
14. Protection of personal data
The Club processes the personal data provided by the Client (identity, contact details, order data, and, where applicable, payment data managed by the third-party provider) as part of the management of orders, the relationship with the Client, the organization of events, and, subject to the required consent, communications related to the activities of the Club, in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
The data is retained for the duration necessary for the purposes pursued, plus the legal retention periods (notably accounting and tax-related). The Client has the right to access, rectify, erase, limit, object to, and port their data, which they can exercise by contacting the Club at the address indicated in Article 1. The Client also has the right to lodge a complaint with the Belgian Data Protection Authority (www.autoriteprotectiondonnees.be).
For more details, the Client is invited to consult the privacy policy available on the Site.
15. Complaints and dispute resolution
For any questions or complaints regarding an order, the Client can contact the Club at the email address indicated in Article 1. The Club will strive to provide a response within a reasonable timeframe.
In the event of a dispute not resolved amicably, the consumer Client may resort to the European Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, or contact the competent consumer mediation service in Belgium.
16. Force majeure
None of the parties shall be held liable for the non-performance or delay in the performance of any of its obligations resulting from a force majeure event, such as, in particular: natural disaster, pandemic, decision of a public authority, strike, major computer failure, or any other event reasonably beyond the control of the concerned party.
17. Applicable law and competent jurisdiction
These General Terms and Conditions are subject to Belgian law. In the event of a dispute, and in the absence of an amicable resolution, the courts of the judicial district of the Club's registered office shall have exclusive jurisdiction, without prejudice to any mandatory consumer protection provisions that may apply.
18. Miscellaneous provisions
If any of the clauses of these General Terms and Conditions were to be declared null or unenforceable, the other clauses shall remain fully applicable.
The fact that the Club does not invoke at any given time any of these General Terms and Conditions cannot be interpreted as a waiver of its right to invoke them later.
For any questions regarding these General Terms and Conditions, the Client may contact the Club at the address indicated in Article 1.
General conditions of sale and use of the site rotaryfleurus.be
Version of 07/08/2026
1. Seller identification
The website www.rotaryfleurus.be (hereinafter referred to as "the Site") is published by:
- Rotary Club Fleurus-Aéropole
- Head office: Chée de Charleroi 164, 6220 Fleurus
- Contact email address: info@rotaryfleurus.be
Hereinafter referred to as "the Club", "we", "our" or "the Organizer".
2. Purpose and scope
These general conditions (hereinafter referred to as "the GTC") aim to define the rights and obligations of the parties in the context of the remote sale, via the Site, of tickets for events organized by the Club (races, dinners, evenings, raffles, charitable activities, etc.) and various items (goodies, clothing, promotional items), hereinafter collectively referred to as "Products".
Any order placed on the Site implies prior consultation and unconditional acceptance of these GTC by the buyer (hereinafter referred to as "the Client" or "the User"). Checking the box provided for this purpose during the order, or completing a payment, constitutes full acceptance of these GTC.
The Club reserves the right to adapt or modify these GTC at any time. The applicable version is the one in effect at the time of the order.
The proceeds generated from the sale of the Products are, unless otherwise stated on the page of the relevant event, allocated to funding the Club's charitable and humanitarian actions, in accordance with its social purpose.
3. Products and services offered
3.1. Event Ticketing
The Site allows the purchase of tickets or registrations granting access to events organized by the Club on a specific date and location (for example, a race, a dinner, or a gala evening). Each ticket specifies, on the event page, the date, time, location, price, and included services (access, meals, race number, additional activities, etc.).
3.2. Items and Merchandise
The Site may also offer physical items for sale (clothing, objects, charitable products). The essential characteristics of these items (description, price, availability) are presented on the corresponding product sheet.
3.3. Donations
The Site may offer, separately from the sale of Products, the possibility to make a voluntary donation for the benefit of the Club or the associations it supports. Donations do not constitute a purchase under these General Terms and Conditions and do not entitle the donor to any compensation or right of withdrawal.
4. Prices
The prices of the Products are indicated in euros (€), all taxes included where applicable. VAT may not be applicable depending on the nature of the activity concerned; the applicable regime is specified, if necessary, on the order page.
Differentiated rates (for example, "pre-sale" or "early bird" rates, reduced rates, children's rates) may be offered for a limited time, clearly indicated on the event page. The applicable rate is the one in effect at the time of order confirmation.
The processing fees for online payment, if applicable, are indicated before the final confirmation of the order.
5. Order
To place an order, the Customer follows the purchasing process offered on the Site: selection of the Product, indication of quantities or options, entry of contact details, choice of payment method, verification of the summary, and then validation and payment.
The Customer is required to verify the accuracy of the information entered (identity, contact details, quantities, options) before validating their order. The Club cannot be held responsible for any input error attributable to the Customer.
The order is only considered final upon receipt by the Customer of a confirmation email summarizing the elements of the order, and after the actual collection of payment.
The Club reserves the right to refuse or cancel any order in case of reasonable doubt of fraud, manifest pricing error or availability, or non-compliance with these General Terms and Conditions, with notification to the Customer and refund of any amounts possibly collected.
6. Payment
Payment is made online, using the payment methods offered on the Site (credit card, bank transfer, Bancontact, or any other method indicated at the time of the order), via a secure third-party payment provider.
The Club does not store or directly process payment data (card numbers, etc.), as these are managed exclusively by the payment provider, in compliance with applicable security standards (notably the PCI-DSS standard).
The order is only validated after confirmation of payment by the payment provider.
7. Confirmation and issuance of tickets
For event tickets, the order confirmation and/or the electronic ticket (with, if applicable, a code or a QR code) are sent to the Client by email to the address provided at the time of the order. It is the Client's responsibility to verify the proper receipt of this email, including in their spam folders, and to report any anomalies to the Club without delay.
For physical items, the terms of delivery or shipping (in-store pickup, postal delivery) are specified on the product sheet or at the time of the order. The indicated timeframes are given as a guideline.
8. Right of withdrawal
Purchases of physical items: in accordance with Book VI of the Belgian Code of Economic Law, the consumer Client has, unless legally exempt, a period of 14 calendar days from the receipt of the goods to exercise their right of withdrawal, without having to justify a reason or incur penalties, except, if applicable, for return shipping costs.
Event tickets: in accordance with Article VI.53, 12° of the Code of Economic Law, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering, or leisure services to be provided on a specific date or during a specific period. Tickets and registrations for an event (race, dinner, party, etc.) organized on a specific date are therefore, unless otherwise stated, excluded from the legal right of withdrawal. The cancellation or refund conditions applicable to these tickets are described in Article 9 below.
9. Cancellation, modification, and refund
9.1. Cancellation at the Client's initiative
Unless otherwise stated on the event page (for example, a specific refund policy), event tickets are neither refundable nor exchangeable once the order is confirmed, considering the exclusion of the right of withdrawal provided for in Article 8. The Club may, at its discretion and on a case-by-case basis, accept a ticket transfer to a third party or an exceptional refund, particularly in cases of duly justified force majeure.
9.2. Cancellation, postponement or modification initiated by the Club
If the Club is forced to cancel, postpone or substantially modify an event (weather conditions, decision by authorities, force majeure, insufficient number of participants, etc.), the affected Customers will be informed as soon as possible by email. Depending on the case, the Club will offer:
- a full refund of the ticket; or
- its postponement to a later date of the event; or
- a credit valid for a future event of the Club.
The payment processing fees possibly retained by the payment provider are, unless otherwise agreed, not refundable by the Club.
9.3. Physical items
A defective, damaged, or non-compliant physical item can be returned under the legal warranty conditions and will result in a refund or exchange, upon presentation of proof of purchase, by contacting the Club at the address indicated in Article 1.
10. Delivery
For physical items that require shipping, delivery is made to the address provided by the Client at the time of the order. The indicated timeframes are indicative; in case of significant delay, the Client may contact the Club. Any delivery fees are indicated before the order is confirmed.
The Club cannot be held responsible for the consequences of an incorrect delivery address provided by the Client.
11. Legal Warranty of Conformity
For physical items sold to consumers, the Club remains bound by the legal warranties of conformity provided by the Economic Law Code and the Belgian Civil Code. Any claims in this regard can be sent by email to the contact address indicated in Article 1.
12. Liability
12.1. Events Organized by the Club
The Club makes reasonable efforts to ensure the smooth running of the events it organizes and to guarantee, as far as possible, the safety of participants. Participation in certain events (notably sports) nevertheless involves an inherent risk associated with the activity, which the participant accepts knowingly.
For sports activities (running, walking, etc.), the Club recommends that each participant ensure their physical ability to participate and, if applicable, have a medical certificate or adequate insurance coverage. [specify here the insurance taken out by the Club for the event, if applicable: e.g. organizer's civil liability insurance and/or participants' personal accident insurance]
The Club cannot be held responsible for damages resulting from a case of force majeure, due to a third party, or a fault of the participant themselves (failure to comply with safety instructions, concealment of a medical contraindication, etc.).
12.2. Availability and operation of the Site
The Club makes every effort to ensure access and proper functioning of the Site, without guaranteeing continuous availability or the absence of errors. The Club cannot be held responsible for interruptions, technical malfunctions, or data losses related to the Site or third-party services (hosting provider, payment service provider).
Within the limits permitted by law, the Club's liability can only be engaged in the case of fault, fraud, or gross negligence attributable to it, and will, if applicable, be limited to the amount actually paid by the Client for the relevant order.
13. Intellectual property
All elements of the Site (texts, logos, visuals, layout, structure) are protected by intellectual property law. The name, logo, and emblem "Rotary" are the property of Rotary International and are used by the Club in accordance with the brand usage rules set by Rotary International.
Any reproduction, representation, or exploitation, in whole or in part, of the content of the Site, for purposes other than strictly personal, without prior authorization, is prohibited.
14. Protection of personal data
The Club processes the personal data provided by the Client (identity, contact details, order data, and, where applicable, payment data managed by the third-party provider) as part of the management of orders, the relationship with the Client, the organization of events, and, subject to the required consent, communications related to the activities of the Club, in compliance with the General Data Protection Regulation (GDPR) and applicable Belgian law.
The data is retained for the duration necessary for the purposes pursued, plus the legal retention periods (notably accounting and tax-related). The Client has the right to access, rectify, erase, limit, object to, and port their data, which they can exercise by contacting the Club at the address indicated in Article 1. The Client also has the right to lodge a complaint with the Belgian Data Protection Authority (www.autoriteprotectiondonnees.be).
For more details, the Client is invited to consult the privacy policy available on the Site.
15. Complaints and dispute resolution
For any questions or complaints regarding an order, the Client can contact the Club at the email address indicated in Article 1. The Club will strive to provide a response within a reasonable timeframe.
In the event of a dispute not resolved amicably, the consumer Client may resort to the European Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, or contact the competent consumer mediation service in Belgium.
16. Force majeure
None of the parties shall be held liable for the non-performance or delay in the performance of any of its obligations resulting from a force majeure event, such as, in particular: natural disaster, pandemic, decision of a public authority, strike, major computer failure, or any other event reasonably beyond the control of the concerned party.
17. Applicable law and competent jurisdiction
These General Terms and Conditions are subject to Belgian law. In the event of a dispute, and in the absence of an amicable resolution, the courts of the judicial district of the Club's registered office shall have exclusive jurisdiction, without prejudice to any mandatory consumer protection provisions that may apply.
18. Miscellaneous provisions
If any of the clauses of these General Terms and Conditions were to be declared null or unenforceable, the other clauses shall remain fully applicable.
The fact that the Club does not invoke at any given time any of these General Terms and Conditions cannot be interpreted as a waiver of its right to invoke them later.
For any questions regarding these General Terms and Conditions, the Client may contact the Club at the address indicated in Article 1.